Importance of License Types: Tailoring Solutions for Every Contact Center
At DVS, we offer multiple licensing options, on-premise, perpetual, and cloud-based solutions, ensuring that our customers can choose the model that works best for them.
Importance of License Types: Tailoring Solutions for Every Contact Center
At DVS, we offer multiple licensing options, on-premise, perpetual, and cloud-based solutions, ensuring that our customers can choose the model that works best for them.
In this month’s employee spotlight, we’re excited to introduce Dave McKendrick, a seasoned professional who recently joined our team as an Account Executive.
Learn how DVS Workforce Engagement Management (WEM) tools can optimize KPIs, improve performance, and boost customer satisfaction with actionable insights.
Improving Customer Experience through Advanced Analytics
Contact center technology is constantly evolving, and now, there are various advanced analytics tools available to boost performance and decision-making.
Using Contact Center Gamification for Better Agent Performance
Improving agent performance starts with making sure they are engaged and motivated. Contact center gamification offers various ways to accomplish this.
To celebrate the new year, DVS is offering new and existing customers the chance to try Conversational Analytics for free during Q1. Here are more details:
Conversational Analytics is a game changing tool for contact centers seeking a better way to determine customer sentiment. Here’s why you need it in 2025:
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