Request a Demo
Free Trial

DVSAnalytics Chorus

Unify the Contact Center Customer Experience

DVSAnalytics Chorus is an end-to-end contact center product suite designed to meet the full spectrum of your customer experience (CX) needs. From workforce optimization (WFO) and management (WFM) to comprehensive CCaaS solutions, Chorus empowers a seamless customer journey.

Get Started
SCHEDULE A DEMO

Simplify and Enhance CEM with DVS Chorus

Enterprise-grade CX tools at a competitive price.

Streamlined contact centre operations with a unified platform.

End-to-end CEM solutions without the complexity of multiple vendors.

24/7 support and seamless integrations for uninterrupted service.

Meet All Your CX Needs with One Comprehensive Suite

Connect Every Touchpoint

Ensure every customer interaction is seamless and efficient with a connected and scalable platform. With Chorus, you get: 

  • Intelligent call routing that connects customers to the right agent instantly.
  • A scalable platform built to grow alongside your workforce.
  • An intuitive user-interface that enhances agent productivity.
  • Cloud-based consistency across all your systems.
  • Real-time and scheduled reporting for actionable insights.
  • Unlimited cloud queuing to keep your contact center running smoothly.

Empowered Teams, Anywhere

Chorus equips your contact center team with UCaaS tools and capabilities to collaborate and perform at their best, such as:

  • Team collaboration features like telephony, messaging and video calls.
  • Remote work capabilities suitable for both hybrid and remote set ups.
  • Dynamic call management that handles inbound traffic with ease.
  • Uninterrupted operations with quick setup, 24/7 customer support, and disaster recovery.

Seamless Customer Interactions

Deliver exceptional service with CCaaS features like:

  • Skills-based routing to match customers with the best agents.
  • Queue callback functionality for reduced wait times and improved satisfaction.
  • Advanced reporting and analytics for data-driven decision-making.
  • Microsoft Teams integration allows for seamless collaboration.

Optimize Workforce Performance

Leverage DVS’s WFO and WFM features to maximize agent productivity and ensure peak performance using:

  • Quality monitoring and scheduling tools for efficient workforce management.
  • Real-time agent adherence tracking to keep agents on task.
  • Speech analytics with transcription and sentiment analysis for deeper customer and interaction insights.
  • Advanced automation to extract and analyze key data.

Guide Agents to Service Excellence

Support your contact center workforce with Agent Guidance tools to deliver consistent, high-quality service:

  • Integrated knowledge base for instant access to information.
  • Conversational analytics to guide interactions.
  • Automated workflows to simplify call handling.
  • Live feedback and coaching to improve performance on the spot.

Explore DVS Chorus Today

Let DVS Chorus bring your contact centre operations into perfect harmony. Schedule a demo with us to explore the Chorus portfolio and find the right solution for your contact center.

LEARN MORE