Version 9.1 brings advanced customer engagement tools with the aim of driving contact center excellence.

DVSAnalytics has announced the official release of Encore 9.1, a significant advancement in its Workforce Engagement Management and Call Recording suite. Encore, DVS’s flagship product, now boasts new technologies, including greater automation capabilities aimed at boosting customer engagement and satisfaction.

With the launch of Encore 9.1, DVS has elevated the Encore solution from Speech Analytics to Conversational Analytics by successfully integrating Workforce Optimization (WFO) and combining conversation data with call and desktop analytics. In doing so, Encore can now offer users an affordable speech recognition solution, enhancing Encore’s search and playback tools for more efficient call analysis.

Encore 9.1 empowers supervisors, managers, and QA personnel by delivering conversational analytics tools directly to their hands. These tools enable thorough and timely assessments and individualized evaluations, helping ensure that customer interactions are consistently up to par.

“Our goal has always been to equip contact centers with the best possible tools for enhancing customer experiences. Encore 9.1 is our latest,” said Chris Williams, CEO of DVSAnalytics. “Integrating these technologies means we can now provide contact centers with the means to truly hone in on customer service quality and facilitate ongoing operational efficiency.”

This new version is released at a time when contact centers are increasingly adopting advanced IVRs and AI technologies. Encore 9.1 aligns perfectly with these industry trends, providing an indispensable resource for modern contact centers looking to stay ahead of the changing needs of customer service.

Contact DVSAnalytics for a Free Trial of Encore 9.1

Experience the future of contact center excellence with Encore 9.1. Sign up for a free trial today and see firsthand how our advanced tools can transform your customer engagement strategies.