The past year has been an incredible one for DVSAnalytics! We’ve achieved new milestones, strengthened partnerships, and expanded our offerings to better serve contact centers and our loyal customers. Here’s a look back at the biggest accomplishments of 2024, the exciting additions to the Encore suite, and what’s on the horizon for 2025.
2024 Highlights and Accomplishments
The Release of Encore 9.1
This year marked the release of Version 9.1, which added Conversational Analytics to our Workforce Engagement Management (WEM) portfolio. Building upon our speech analytics offering, this new addition equips contact centers with deeper, AI-driven insights into customer interactions, allowing for improved service and agent performance.
Exceptional New Customer Migrations
A major focus of 2024 was helping customers transition from outdated systems to DVS’s solutions. We’ve successfully onboarded numerous businesses migrating from sunsetting products like Telstrat, Uptivity, Oaisys, and Virtual Observer. These customers are now benefiting from DVS’s scalable, easy-to-integrate solutions.
Record-Breaking Sales Success
2024 was one for the books! We celebrated our best sales year in over 5 years, in addition to adding new reseller partners, which led to a 50% increase in new system sales year-over-year.
Assisting Customer Migrations
We assisted NEC customers in migrating to new UC/CC platforms, ensuring a seamless transition. With our flexible solutions that integrate with numerous platforms, users can easily move their DVS system alongside their Contact Center and/or UC platform migrations.
Engaging Webinars and Events
To connect with our customers and partners, we hosted a series of webinars designed to educate and inspire. Whether you tuned in as a customer or a partner, these sessions spotlighted how DVS can elevate systems and workflows.
Additionally, we attended NAHAM 2024 in Dallas, showcasing how Encore and Agent Guidance provide unmatched efficiency and accuracy in healthcare contact centers.
New Additions in 2024
This year, we continued to innovate and evolve, adding new features and resources for our customers and partners, including the following highlights:
- Free Trials: Now you can explore our Conversational Analytics and Agent Guidance features free for 30 days.
- Workforce Engagement Management Expansion: We rounded out our WEM portfolio with the addition of Conversational Analytics and Agent Guidance to empower contact centers with real-time insights and next-level workforce productivity.
- Enhanced Customer and Partner Tools: We added even more resources to our customer and partner portals, making it easier than ever to access tools, updates, and learning materials for an optimized experience.
And of course, our mantra remains strong—“More for Less”—ensuring that our customers receive incredible value through our innovative contact center solutions and comprehensive offerings.
Looking Ahead to 2025
We’re gearing up for an even bigger and better 2025! Here’s what’s on the horizon for DVS and our contact center partners.
Enhanced Product Features
We’ll be focusing on updates to some of our most popular modules and tools, including:
- Quality Management module enhancements.
- Business Intelligence (BI) Reporting Enhancements, including a brand-new BI Data Source.
- Improved Security functions for enhanced protection.
Expanded Integrations and Recording Capabilities
We’re continuing to broaden our feature set with new integrations and enhanced recording capabilities to ensure that our solutions evolve alongside growing business needs.
Such advancements will allow our customers to enjoy even more flexibility, security, and insight into data and team performance.
Thank You for an Amazing Year!
2024 has been one of DVSAnalytics’ most impactful years yet, and we couldn’t have done it without the trust and support of our customers and the partner organizations we work alongside.
We’re excited about what’s ahead in 2025 and can’t wait to continue delivering exceptional value and cutting-edge solutions to our community. Stay tuned for updates and feel free to reach out to learn more about how DVS can help contact centers thrive in the new year.
Here’s to another year of success, collaboration, and growth!
– The DVSAnalytics Team
