Tips & Tricks: Creating Content for eLearning in Encore

Tips and Tricks from DVSAnalytics

The challenge for many Supervisors and Quality Assurance Managers is not in analyzing assignments, but in creating the lesson content in the first place.

In this Tips and Tricks article, I’m going to discuss in detail how to leverage content you may already have to easily generate cost-effective coaching content and create original micro-learning content for your agents.