Workforce Optimization as a Service
The rate of transition to cloud communication technologies has accelerated, an impact of Covid-19. Many contact centers have made the transition or are investigating their options with a new intensity. But as contact centers move to Unified Communications as a Service (UCaaS) for their communications needs…
DVSAnalytics Delivers Enhanced Cloud Integrations for Contact Centers
DVSAnalytics, a leading provider of workforce optimization software for contact centers, shines a spotlight on its enhanced cloud contact center offerings at Customer Contact Week. Today DVS announced the release of Interaction Analytics, which bundles its Encore® Workforce Optimization as a Service (WFOaaS) applications that deliver the most value for customers using UCaaS and CCaaS platforms.
DVSAnalytics Delivers Amazon Connect Integration
DVSAnalytics, a leading provider of workforce optimization software, today announced the release of its Encore® Workforce Optimization as a Service (WFOaaS) for Amazon Connect. Encore WFOaaS enhances Amazon Connect, an omnichannel contact center solution, by delivering screen recording, analytics, performance management, and workforce management.
