6 Tips for Using Gamification in Contact Centers

dice and piecies on a game board illustrating gamification

A well-planned gamification program provides healthy competition among agents, a new excitement to the day, and a focus on increased productivity. These are the primary purposes of gamification solutions in contact centers. Well-implemented gamification programs improve efficiency, employee engagement and retention. All Fun and Games? Gamification uses contests and games to motivate agents while reducing […]