Speech Analytics, Compliance and ROI
![3 rotary dial phones mounted on the wall](https://b3563173.smushcdn.com/3563173/wp-content/uploads/2018/09/Early_Contact_Center43-1024x421.jpg?lossy=2&strip=1&webp=1)
How much would you pay to be able to measure metrics across every call made to and from your contact center? Human transcription costs about $1.00 – $1.50 per minute of audio. This delivers an accurate transcript of all voices in the recording. Calculating Compliance Risks Let’s say you have 50 agents, and they do about […]