These videos will help you get started using Encore Workforce Optimization.
Quick Filters: Quick Filters help users quickly select records from different data sets like recordings, evaluations, and agents.
Encore 8.4 Agents, Teams, and Users: This video presents an overview of the Agents and Users Views, as well as the Teams tab, all of which are used frequently by Administrators or Group Admin delegates.
Encore 8.4 Groups: How groups are created and permissions assigned for group members.
Encore 8.4 Group Admin: Changes in how permissions are assigned to Group Admin users.
Encore 8.4 Contest Rewards: The Rewards tab is used to manage Contest Rewards.
Encore 8.4 Audio Settings: The Audio Settings tab is used to manage recorded extensions on a recording profile.
Encore 8.4 Export Jobs: An overview of the Export Jobs tab.
Encore 8.4 Security Settings: An overview of the Security Settings tab.
Quality Management Overview: Watch this recording of a webinar hosted September 21, 2023 to learn more about Encore Quality Management.
DVSAnalytics provides a detailed, step-by-step training on how to use Encore to train and inform the contact center workforce using eCoaching assignments.
This training series includes 7 videos and is for Encore Lite customers only. Click the image below to open the training playlist.
Software solutions designed to simplify contact center management’s daily workload, ensure a positive customer experience, maximize employee engagement, and deliver analytics-enabled insights into customer interactions.
13951 North Scottsdale Road, Suite 112 Scottsdale, Arizona 85254
Info@DVSAnalytics.com
Sales Toll Free: 800.209.1271
Toll Free: 866.302.8131
Phone: 480.538.2020
Fax: 480.538.2021
