DVSAnalytics provides a sneak peek into Encore 8.0 and shares the roadmap for Encore in the coming months.
DVSAnalytics Workforce Optimization Solutions for Contact Centers
(1:02) DVSAnalytics Workforce Optimization solutions include Interaction Recording (call and desktop), Interaction Analytics, Performance Management & Agent Management, Workforce Management, and more.
DVSAnalytics Augments RingCentral UCaaS Contact Centers
(1:28) Combines RingCentral’s Audio Recording and metadata with Desktop (screen) Recordings to gain a 360° perspective of customer interactions.
Encore WFO + Salesforce CRM – The Best of Both Worlds
(1:02) Learn the benefits of DVSAnalytics integration with Salesforce CRM, including listening to recordings without leaving Salesforce and using Salesforce metadata to search for recordings in Encore. Contact DVSAnalytics to schedule a more detailed demonstration.
(1:51) See how Encore gamification automates performance-based contests and rewards.
Software solutions designed to simplify contact center management’s daily workload, ensure a positive customer experience, maximize employee engagement, and deliver analytics-enabled insights into customer interactions.
13951 North Scottsdale Road, Suite 112 Scottsdale, Arizona 85254
Info@DVSAnalytics.com
Sales Toll Free: 800.209.1271
Toll Free: 866.302.8131
Phone: 480.538.2020
Fax: 480.538.2021
