FOR IMMEDIATE RELEASE
Lages & Associates
SCOTTSDALE, Ariz., February 27, 2018 – dvsAnalytics, a globally recognized leader in workforce optimization, today announced that Encore™ version 6.0.6 is compatible with Mitel’s business communication platform, Mitel MiVoice Business Release 8.0.
Encore, which includes interaction recording, quality management, analytics and workforce management, helps organizations improve employee engagement and increase productivity in their contact centers. After rigorous testing by Mitel, a global market leader in business communications, Encore earned the Mitel-Compatible Test (MCT) Certification.
“Our customers trust dvsAnalytics to deliver innovative and interoperable solutions that help them achieve their business goals,” said Rita Dearing, CTO of dvsAnalytics. “With MCT Certified solutions, customers can confidently integrate technology platforms to increase productivity and enhance both employee and customer engagement.”
With the certification, dvsAnalytics has also reinforced its Mitel Solutions Alliance (MSA) partnership with Mitel. The MSA is a comprehensive program available to third-party partners, who have successfully created products and services that integrate and/or interoperate with Mitel’s core business communications portfolio.
“Building and maintaining the right technology relationships to deliver customers high-value, integrated solutions is a critical component for success in the business communications marketplace,” said David Lowenstein, director of business development for Mitel Solutions Alliance. “Mitel works with best-of-breed companies like dvsAnalytics to deliver complete solutions that address the business challenges of our customers.”
DVSAnalytics (DVS) software offers deep insights into customer interactions and contact center operations to improve the customer experience and maximize employee engagement and productivity. DVS’s Encore™ workforce optimization/workforce engagement suite includes interaction recording, quality management, analytics, and workforce management. For over 30 years, DVS has enabled organizations of all sizes to achieve their corporate objectives for customer experience, employee engagement and business compliance. The company is headquartered in Scottsdale, Arizona. Learn more at www.dvsanalytics.com or follow DVS on LinkedIn, Twitter, Facebook and Google+.