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UC Industry Veteran to Lead Company in Delivering Innovative, Cloud-Centric Workforce Optimization and Engagement Solutions
SCOTTSDALE, Ariz., April 4, 2018 – dvsAnalytics (DVS), a globally recognized leader in workforce optimization and engagement solutions (WFO/WEM), today announced that Hardy Myers has been selected by Kathleen Kelly to succeed her as the company’s CEO, effective April 1, 2018. Kathleen will maintain an active role at the company by retaining her position as the company’s Chairman of the Board. Highly skilled at driving organizational transformation and growth, Hardy will lead DVS through its next phase of innovation and growth. “Over the past three decades, I have grown DVS from a start-up enterprise to an award-winning industry leader,” Kelly noted. “The future looks very bright for the company, and its dedicated, talented employees could not ask for a more qualified individual than Hardy to lead them. I look forward to working with Hardy as he executes on the company’s strategic priorities.” Hardy spent more than 14 years as the CEO of Unified Communications (UC) software provider Applied Voice & Speech Technologies (AVST). During his tenure at AVST, Hardy and his senior management team built an organization that was widely respected in the communications industry for its culture, the quality of its solutions and its reputation with customers and resellers as an exceptional business partner. Prior to AVST, Hardy held senior management positions in both private and public growth-oriented companies in technology and manufacturing. He holds a degree in business administration, accounting and international management from Georgetown University. Through its analytics-enabled framework, DVS’s best-of-breed WFO/WEM solutions enable organizations to enhance the customer experience while improving workforce engagement and optimizing costs. DVS solutions are designed with the following market trends in mind:
- Most service-oriented organizations are facing increased pressure to improve the customer experience while keeping costs under control;
- Customers are demanding multiple types of service delivered faster and more proactively; and
- Deploying WFO/WEM solutions in the cloud has become a higher priority.
“With its three decades of experience and proven, flexible, enterprise-grade solutions, DVS is well-positioned to take advantage of the significant market opportunity that exists for next-generation workforce optimization and engagement solutions,” said Myers. “My objective is to leverage this great team and technology to rapidly move the company forward, transforming DVS into the premier provider of cloud-based workforce optimization and engagement solutions for the midmarket.” For more information, please visit https://dvsanalytics.wpengine.com.
dvsAnalytics workforce optimization and engagement solutions (WFO/WEM) are designed to improve the customer experience and maximize employee engagement and productivity by offering analytics-enabled insights into customer interactions and contact center operations. DVS’s Encore™ WFO/WEM suite includes interaction recording, quality management, analytics, workforce management, reporting, and a powerful set of employee engagement capabilities. The company is headquartered in Scottsdale, Arizona. Learn more at www.dvsanalytics.com or follow DVS on LinkedIn, Twitter, Facebook and Google+.