Black Friday, Cyber Monday and the Customer Experience
![Holiday Presents](https://b3563173.smushcdn.com/3563173/wp-content/uploads/2018/11/present-1893643_1280-1024x560.jpg?lossy=2&strip=1&webp=1)
Black Friday is in the past. Cyber Monday is over. Both set new records in sales. Contact centers have shifted into high gear. With online sales exceeding $6.2 billion on Black Friday and $7.9 billion on Cyber Monday, the number of interactions is skyrocketing for every contact center associated with this demand. The majority of […]