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“From an employee’s perspective, they really appreciate being able to hear the calls themselves. If they lost any points on the audit, for example, they are now able to listen to what was actually said first hand.”

Beverly Bolz
Trainer & Documentation Specialist Trustmark Voluntary Benefit Solutions

DVSAnalytics Case Study

Trustmark Voluntary Benefit Solutions

Trustmark provides access to a full spectrum of flexible benefit solutions: benefits administration, payroll-deducted voluntary products, group medical benefits, and health & fitness management programs. The success of each Trustmark company is based on building and maintaining trust through personal, responsive service.

Trustmark determined Encore® would not only fill the requirements for automating their quality management process, but would also work well with the upgrade of its Avaya communications system which was taking place at the same time.

Download our Trustmark case study to learn how DVSAnalytics Workforce Optimization (WFO) and Workforce Engagement Management (WEM) keeps systems and integrations up to date, delivering new applications to meet the evolving requirements of today’s contact centers.