DVSAnalytics RingCentral® Integration
Practical Workforce Optimization as a Service
for Cloud Contact Centers
Supercharge Your RingCentral
UCaaS Contact Center
- DVSAnalytics solutions can be found in the RingCentral App Gallery
- Add powerful search and retrieval capabilities
- Record desktop activity and sync it with RingCentral audio recordings
- Evaluate customer interactions and improve agent performance
- View call transcriptions and analyze customer tone or word choice
DVSAnalytics Provides Practical Options for UCaaS Contact Centers
DVSAnalytics’ RingCentral® Integration lets you combine RingCentral’s audio recording and metadata with Encore® Desktop (screen) Recordings to gain a complete picture of customer interactions.
Contact centers can record agent desktop activity using Encore and easily associate the agent desktop recordings with RingCentral’s audio recordings.
Available in a Software as a Service (SaaS) model, Encore combines data—call recordings, desktop recordings and associated metadata—to provide a 360° perspective of your customer interactions.
Encore also provides a comprehensive workforce optimization solution to improve contact center performance and enhance the customer experience.
Download the RingCentral Integration Brief
Five Ways to Boost Cloud Contact Center Performance
Gain a 360° View of Customer Interactions
Sync UCaaS audio recordings with DVSAnalytics Desktop Recording.
Analyze recordings and deliver automated coaching to improve agent performance.
Engage the Workforce
Create contests to leverage analytics & evaluations to motivate agents to achieve individual, team & organizational goals.
Provide Real-time Feedback on KPIs
Enable dashboard views of results for immediate feedback to supervisors and agents.
Pinpoint Trends and Take Action
Use Speech Analytics to spot trends and gain critical customer insights to improve business.
Workforce Optimization as a Service
Workforce Optimization as a Service (WFOaaS), as featured in the RingCentral App Gallery, delivers the practical solutions today’s cloud (UCaaS) contact centers need to improve agent performance, streamline daily workloads for supervisors, boost operations, and enhance the customer experience.