Download Case Study and Broadway Across America logos

“When an agent listens to a recording and reviews the notes, we notice a natural improvement in the skill immediately. It’s quite remarkable.”

National Director of Sales & Service / Broadway Across America

DVSAnalytics Case Study
& Broadway Across America and Broadway Across America feature online theater ticketing and phone sales for every Broadway show, most off-Broadway shows, Broadway touring musicals and plays, and shows in London’s West End. With two offices, one in New York and the other in Louisville, they facilitate ticket purchases online and in their contact centers.

Their priorities for a new workforce optimization solution in their contact centers were:

  • Reliability & Uptime
  • Powerful Interaction Recording
  • Robust Quality Management tools
  • User-friendly eCoaching and eLearning tools

After researching solutions, they chose Encore® from DVSAnalytics. Download our & Broadway Across America case study to learn how Encore delivered a quick and continuing return on their investment.