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DVSAnalytics Case Study
& Broadway Across America
Broadway.com and Broadway Across America feature online theater ticketing and phone sales for every Broadway show, most off-Broadway shows, Broadway touring musicals and plays, and shows in London’s West End. With two offices, one in New York and the other in Louisville, they facilitate ticket purchases online and in their contact centers.
Their priorities for a new workforce optimization solution in their contact centers were:
- Reliability & Uptime
- Powerful Interaction Recording
- Robust Quality Management tools
- User-friendly eCoaching and eLearning tools
After researching solutions, they chose Encore® from DVSAnalytics. Download our Broadway.com & Broadway Across America case study to learn how Encore delivered a quick and continuing return on their investment.