Founded 25 years ago, Paul Fredrick designs, manufactures and directly distributes men’s clothing, including tailored dress shirts, stylish Italian ties, trousers, suits and more. The Company sells its collections through catalogs, the company website and social media sites, such as Amazon and Living Social.
Without the overhead of wholesalers and store fronts, they are able to proudly provide great style at everyday prices. At the same time, this distribution model makes the Company’s contact centers in Pennsylvania and Georgia critical links to servicing its customers. Contact center representatives field a variety of calls including placing orders, assisting customers with website orders, returns, exchanges, promotional offers, billing questions, etc.
The Company is committed to providing superior customer service and understands the ability to review recorded conversations is key in monitoring and continuously improving service quality.