Sales Tools

The DVS Partner Program has been designed for you, as our reseller partner, to earn more when selling additional DVSAnalytics solutions. From new tier levels based on sales volumes, to deal registration, you can benefit greatly from this program. To get started, see the links below.

DVS WEB KIT

Download this DVS Web Kit for all the items you need to add DVS to your website. 

The Web Kit includes images and suggested copy to help create effective SEO.

BATTLECARDS

This battlecard is available to help you discuss the benefits of Encore with your potential customers. It provides talking points about the key features in Encore and the benefits of working with DVSAnalytics.

INFOGRAPHICS

The infographics listed below help you introduce the benefits of Encore workforce optimization solutions to your customers. If you would like any of the following collateral co-branded, please contact your DVS Sales Manager.

CHECKLISTS

DVSAnalytics WFO Customer Qualifying Questions

Use this online form to determine how the DVSAnalytics Workforce Optimization solutions can help your customer and gather the information needed to obtain a quote from DVSAnalytics. After the form is complete, send it to your DVSAnalytics Partner or Channel Sales Director.

DVSAnalytics Workforce Management Customer Qualifying Questions

Use this online form to determine how DVSAnalytics Workforce Management can help your customer and gather the information needed to obtain a quote from DVSAnalytics. After the form is complete, send it to your DVSAnalytics Partner or Channel Sales Director.

WEBINARS

A Sneak Peek into Encore 8.0

DVSAnalytics provides a sneak peek into Encore 8.0 and shares the roadmap for Encore in the coming months.

Keep Your At-Home Contact Center Productive & Engaged

In this webinar, Kathleen Kelly, VP of Sales at DVSAnalytics, interviews Danielle Durham, Director of Teleservices at Arizona Federal Credit Union, discussing topics including:

  • Real-world experiences from at-home contact centers
  • Surprises encountered during the move to work from home
  • New ways to stay engaged
  • Technology that enhances training, production, and engagement

Hit Your Service Level Objectives with Streamlined Staff

How your contact center staff is organized and managed affects your agent’s ability to perform. Workforce Management solutions are designed to help contact centers meet their service level objective goals and streamline staffing.

Supercharge Your RingCentral Contact Center with Workforce Optimization

DVSAnalytics augments the RingCentral UCaaS Cloud communications platform, helping to boost the performance of contact centers and improve the customer experience. Here are just three ways DVS amplifies the RingCentral contact center: 

  • Locate recordings via powerful search & retrieval capabilities 
  • Sync desktop recordings with RingCentral audio recordings 
  • Gain greater customer insights with call transcriptions DVSAnalytics software delivers deep insights into customer interactions and contact center operations
PRODUCT VIDEOS

ElevateQM

Learn more about what ElevateQM has to offer and lift your contact center to new heights

DVSAnalytics Workforce Optimization Solutions for Contact Centers 

(1:02) DVSAnalytics Workforce Optimization solutions include Interaction Recording (call and desktop), Interaction Analytics, Performance Management & Agent Management, Workforce Management, and more.

DVSAnalytics Augments RingCentral UCaaS Contact Centers 

(1:28) Combines RingCentral’s Audio Recording and metadata with Desktop (screen) Recordings to gain a 360° perspective of customer interactions.

Encore WFO + Salesforce CRM – The Best of Both Worlds 

(1:02) Learn the benefits of DVSAnalytics integration with Salesforce CRM, including listening to recordings without leaving Salesforce and using Salesforce metadata to search for recordings in Encore. Contact DVSAnalytics to schedule a more detailed demonstration.

Encore Recording and Monitoring 

(3:36) See how Encore Recording and Monitoring can benefit your organization. With easy to learn playlists, voice annotations, share and export features, and more, Encore has so much to offer. Contact DVSAnalytics at (800) 209-1271 to schedule a more detailed demonstration.

Encore Community WFM Demo

(9:07) Learn more about Encore Community including how to configure schedules and use the agent view. For more information about Encore Community Workforce Management, contact DVSAnalytics at (800) 209-1271 to schedule a more detailed demonstration.

Encore Call Recording

(2:11) Encore’s innovative technology meets the needs of contact centers in companies of all sizes in the healthcare, financial services, public safety, consumer and telecom industries.

Encore Desktop Analytics 

(2:36) Learn the benefits of Desktop Analytics. By adding data to the recording files, Encore Desktop Analytics allows the recording files to be used in important ways to help the contact center accomplish their goals. See the Encore Desktop Analytics datasheet to understand all the options available with the Encore Desktop Analytics family of applications.

Encore Gamification 

(1:51) See how Encore gamification automates performance-based contests and rewards.