Case Studies
VCU by DVSAnalytics Case Study
VCU Medical Center
Paul Fredrick
AFCU Case Study
Arizona Federal Credit Union
Andrew Wommack Ministries DVSAnalytics Case Study
Andrew Wommack Ministries
DVSAnalytics Telephonic Signature Case Study
Telephonic Signature
Product Data Sheets
White Papers
Product Videos


Learn more about what ElevateQM has to offer and lift your contact center to new heights

DVSAnalytics Workforce Optimization Solutions for Contact Centers 

(1:02) DVSAnalytics Workforce Optimization solutions include Interaction Recording (call and desktop), Interaction Analytics, Performance Management & Agent Management, Workforce Management, and more.

DVSAnalytics Augments RingCentral UCaaS Contact Centers 

(1:28) Combines RingCentral’s Audio Recording and metadata with Desktop (screen) Recordings to gain a 360° perspective of customer interactions.

Encore WFO + Salesforce CRM – The Best of Both Worlds 

(1:02) Learn the benefits of DVSAnalytics integration with Salesforce CRM, including listening to recordings without leaving Salesforce and using Salesforce metadata to search for recordings in Encore. Contact DVSAnalytics to schedule a more detailed demonstration.

Encore Recording and Monitoring 

(3:36) See how Encore Recording and Monitoring can benefit your organization. With easy to learn playlists, voice annotations, share and export features, and more, Encore has so much to offer. Contact DVSAnalytics at (800) 209-1271 to schedule a more detailed demonstration.

Encore Community WFM Demo

(9:07) Learn more about Encore Community including how to configure schedules and use the agent view. For more information about Encore Community Workforce Management, contact DVSAnalytics at (800) 209-1271 to schedule a more detailed demonstration.

Encore Gamification 

(1:51) See how Encore gamification automates performance-based contests and rewards.