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(1:02) DVSAnalytics Workforce Optimization solutions include Interaction Recording (call and desktop), Interaction Analytics, Performance Management & Agent Management, Workforce Management, and more.
(1:28) Combines RingCentral’s Audio Recording and metadata with Desktop (screen) Recordings to gain a 360° perspective of customer interactions.
(1:02) Learn the benefits of DVSAnalytics integration with Salesforce CRM, including listening to recordings without leaving Salesforce and using Salesforce metadata to search for recordings in Encore. Contact DVSAnalytics to schedule a more detailed demonstration.
In this webinar, Kathleen Kelly, VP of Sales at DVSAnalytics, interviews Danielle Durham, Director of Teleservices at Arizona Federal Credit Union, discussing topics including:
How your contact center staff is organized and managed affects your agent’s ability to perform. Workforce Management solutions are designed to help contact centers meet their service level objective goals and streamline staffing.
DVSAnalytics augments the RingCentral UCaaS Cloud communications platform, helping to boost the performance of contact centers and improve the customer experience. Here are just three ways DVS amplifies the RingCentral contact center: