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Encore® 8.0

Delivering a new user experience with the Encore Portal and enhanced UCaaS and CCaaS integrations. Along with Encore’s mobile friendly responsive design, Encore Portal introduces Views and Alerts.

Views expand the software’s intuitive search capabilities, allowing users to filter, and save, groups of interaction types most important to their business. Alerts draw on the power of Views, sending messages to pre-defined users about customer interactions that need management attention. 

In addition to Encore Portal, 8.0 features new and enhanced integrations as well as Interaction Analytics – Essentials, a bundled WFO package for UCaaS and CCaaS platforms. Enhanced integrations include various RingCentral solutions, Amazon Connect, and updates for Cisco and NEC.

Tips & Tricks
A New User Experience for Encore WFO Customers

The Encore Portal interface will be rolled out in the Encore® 8.0 release, and subsequent releases, transitioning users from the existing interface (which is hereinafter called the “Encore Classic” interface) into an HTML5, responsive design that is modern, intuitive, and full of new and exciting features.

One of those features is the ability to use combinatorial logic to query the database for recorded interactions. That sounds very technical, but it’s really not. I want to break it down for you in this blog article and give you some examples of how you could use this. But first, let me explain where and how this fits into the Encore Portal…

Read the rest of our latest Tips & Tricks article.

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