Own Encore WFO Software

On-Premises or in a private cloud, Encore® call and screen recording, quality management, desktop and speech analytics, and workforce management is available in a Capital Expense (CAPEX) Perpetual license model.

DVSAnalytics provides everything you need to optimize your contact center and engage your agents.

Encore Perpetual WFO

Encore delivered on-premises or from the cloud, designed to meet your needs.

  • Employ a fixed number of users
  • Purchase perpetual licenses one time
  • Purchase ongoing Software Assurance
  • Customer provided infrastructure
  • CAPEX  (one to five year payment plans are available)

A Perpetual license provides all the standard benefits and options: unlimited web-based training, 24/7 customer support, and easy access to Encore Upgrades.

Interoperability: On-Premises & Cloud

An Encore Perpetual license delivers all the same features, functionality and value our customers have come to expect from DVSAnalytics.

With the built-in interoperability features of Encore, your communications platform and your workforce optimization solution can be deployed on-premises, in the cloud, or as a hybrid solution.

DVSAnalytics Optimizes Contact Center Operations

Encore Workforce and Quality Management software is designed to be quick and easy to use. Encore delivers a software suite that requires less time to get the information you need. Not only will your team be up and running on the system, typically in just a day, but our Quality Management portal makes agent training quick, simple and intuitive, allowing you to move onto the other parts of your job that demand your attention.

DVSAnalytics solutions are designed to improve the customer experience, maximize employee engagement, and deliver analytics-enabled insights into customer interactions and contact center operations. Encore Workforce Optimization and Workforce Management solutions from DVSAnalytics: deployed as a CAPEX Perpetual license model.