13951 North Scottsdale Road, Suite 112 Scottsdale, Arizona 85254
Sales Toll Free: 800.209.1271
Toll Free: 866.302.8131
Encore’s Customer Surveys allow businesses to compare internal and external (customer) evaluations. The results can be easily used to improve evaluation and quality management processes. Agents can also complete self-evaluations, then compare with customers’ assessments, providing indirect but effective coaching and encouragement.
Encore® Post Contact Surveys from DVSAnalytics allow you to review your customers’ evaluations of their experiences with your company’s agents. Post Contact Surveys can deliver immediate feedback on a customer’s most recent experience with a product order, service level and/or individual agent.
Encore’s web-based survey application sends an email to the customer with a link to the survey, immediately following the call. The survey can be quickly completed from their smartphone, tablet or PC. Encore’s dynamic playlists can be defined in advance so that surveys with specific results can be automatically categorized and flagged for review.