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  • DVS Training
  • Current Release Documentation
  • Product Materials
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Current Release Documentation

Encore General
  • Encore Release Highlights
  • Web API Web Service Guide
  • Encore Database Installer’s Guide
Encore 8.0
  • Customer Release Notes
  • Report Guide
  • Encore URL Player
  • Encore Server Prep for Windows 10
  • Encore Server Prep for Windows 2012 R2
  • Encore Server Prep for Windows 2016
  • Encore Server Prep for Windows 2016 HS
  • Encore Server Prep for Windows 2019
elearning Modules
  • Active Listening
  • Building Rapport
  • Empathy and Tone
  • Staying on Track
  • Upset Customers
Encore Integration Guides
  • AT&T Office@Hand
  • Avaya Aura Communication Manager TSAPI
  • Avaya Cloud Office
  • Avaya IP Office TAPI and ACCS
  • BT Cloud Work
  • Cisco UCM 
  • Iwatsu ECS 
  • Mitel MiVoice Business 
  • Mitel MiVoice Connect
  • NEC UNIVERGE 3C 
  • NEC UNIVERGE SV9100/SV8100 
  • NEC UNIVERGE with OAI 
  • RingCentral Office
  • Salesforce
  • TELUS Business Connect
  • The documents and materials provided on this site are for DVSAnalytics customer use only. Information contained herein is proprietary and confidential, and may not be disclosed, distributed or reproduced without the express written permission of DVSAnalytics.

DVSAnalytics

Software solutions designed to simplify contact center management’s daily workload, ensure a positive customer experience, maximize employee engagement, and deliver analytics-enabled insights into customer interactions.

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CONTACT

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Info@DVSAnalytics.com

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Toll Free: 866.302.8131
Phone: 480.538.2020
Fax: 480.538.2021