Tips & Tricks: Encore 8.0 Portal

Tips & Tricks: Encore 8.0 Portal

A New User Experience for Encore WFO Customers The Encore Portal interface will be rolled out in the Encore® 8.0 release, and subsequent releases, transitioning users from the existing interface (which is hereinafter called the “Encore Classic” interface) into an...

DVSAnalytics Delivers Encore 8.0

New User Experience Enhances WFO Solutions for Contact Centers Scottsdale, Arizona — November 3, 2020  DVSAnalytics, a leading provider of workforce optimization (WFO) solutions for contact centers, announced the release of Encore®8.0, which delivers a new user...
7 Tools to Augment Work from Home Contact Centers

7 Tools to Augment Work from Home Contact Centers

Contact centers have responded well to the demands 2020 has placed upon them by rapidly transitioning their staff to work-from-home operations. No one is sure how long these conditions will continue. So, for many, the question has become how to ensure contact center...
Tips & Tricks: Encore 8.0 Portal

Tips & Tricks: Creating Content for eLearning in Encore

As many of you already know, or learned from our recent Featured Training session, Encore® can be used to deliver eCoaching & eLearning assignments to agents and to analyze assignment completion in a variety of ways. The challenge for many Supervisors and Quality...