Andrew Wommack Ministries (AWM) is a Christian organization dedicated to teaching the truth of the Gospel through seminars, churches, radio, television, Charis Bible College and ministry materials it develops. AWM’s headquarters is located in Colorado Springs, Colorado, and the Organization also has locations around the globe including India, Germany, Russia, South Africa and more.
AWM’s contact center receives 1,200 –1,500 calls per day for two departments. One group assists ministry partners with purchasing products and learning more about the ministry. The other serves as a crisis line to assist individuals with immediate needs, prayer and encouragement.
AWM is dedicated to providing the best possible caller experience since every call is an important opportunity to reach out and spread its message. As a result, the Organization particularly focuses on the importance of supervisors consistently and diligently reviewing calls, assessing agents’ skills and mentoring agents.