Management Team

The DVSAnalytics Management Team: focused on enabling organizations to improve their contact center performance and enhance the customer experience.

Chris Williams

Chris Williams

Chief Executive Officer

Chris Williams is a veteran of the telecommunications industry with more than 25 years of experience, primarily focused on Customer Experience and Unified Communications solutions. Chris has led domestic as well as international sales and marketing teams catering to all market segments including Small/Mid-Sized Business (SMB) and Enterprise customers. His focus on providing Cloud, SaaS and Managed Services solutions has benefited customers in Healthcare, Higher Education, and across several
other industries.

As Chief Executive Officer at DVSAnalytics, Chris is responsible for establishing strategic goals, creating long-term organizational plans, and leading business operations. With his sales expertise and passion for developing successful, high-energy teams, Chris fosters a collaborative culture to provide exceptional products and services to customers.

Prior to DVSAnalytics, Chris was responsible for sales strategy and business development, reaching year over year growth for sales targets. He has served as Director of Sales at ConvergeOne, Senior VP of Sales at Evolphin Software and 2Wire/Pace, and VP of Sales at Avaya. Chris graduated from Oklahoma State University with a Bachelor of Science degree.

Jared Lowther

Jared Lowther

Director of Engineering

Jared Lowther brings more than 25 years of software development experience to DVSAnalytics. Joining the DVS team in 2007, Jared initially served as a programmer on the software development team and was quickly promoted to Senior Software Engineer. His career includes more than 15 years of experience dedicated to the design and support of telecommunication and media streaming software.

As Director of Engineering, Jared leads the software research and design team for the DVSAnalytics core product, Encore Workforce Optimization. In this role he is also responsible for overseeing Encore’s integration with a comprehensive list of UC, UCaaS and CCaaS platforms. Jared studied Computer Science at the University of Advancing Technology.

Cindi Campbell

Cindi Campbell

Controller

Cindi Campbell is responsible for financial operations and administration at DVSAnalytics. With over 25 years of experience, Cindi joined DVSAnalytics in 2004 and was promoted to Controller in 2012. Prior to DVSAnalytics, Cindi worked as an Accounting Manager in the legal and communication industries. Cindi completed her Financial and Business Management studies at Glendale Community College in Arizona.

Keith Hollett

Keith Hollett

Director of Sales Engineering

Keith Hollett is the Encore resident expert in configuration, sales support, training, and much more, putting him in high demand by colleagues and customers alike. After completing his Associate’s degree in Computer Science at Blackhawk Community College, Keith joined DVSAnalytics in 1991 as an Installation Technician. Since then, he’s been closely involved in Encore® sales and support, taking on rolls including Director of Operations and Director of Sales Engineering.

Craig Smith

Craig Smith

Director of Implementation and Support

Craig Smith has been with DVSAnalytics for more than 20 years. Having studied Information Technology at the University of Phoenix, he’s held the Director of Implementation and Support title and responsibilities, leading the 24-7-365 Implementation and Customer Support teams since 1998. Under Craig’s management, DVSAnalytics has developed an excellent reputation and track record for customer satisfaction.