Many contact centers have shifted to at-home operations with an increasing number studying the option of making the transition permanent. The possible benefits are numerous: initial studies report at-home agents are more productive, a continuation of the COVID-19 emergency, freedom to hire the best employees regardless of physical location, etc. One fact remains, communications technologies and the contact center landscape are changing. Are we ready?
Software solutions designed to simplify contact center management’s daily workload, ensure a positive customer experience, maximize employee engagement, and deliver analytics-enabled insights into customer interactions.
17255 N. 82nd St., Suite 120
Scottsdale, AZ 85255
Sales Toll Free: 800.209.1271
Toll Free: 866.302.8131