Productivity in Work from Home Contact Centers

Working from home on a laptop computer

The national shutdown due to the ongoing COVID-19 emergency has forced change on virtually all US businesses, including contact centers. Many have done an amazing job of rapidly transitioning contact center workers home. Now, the challenge for most contact centers is ensuring work from home agents are effective and productive. Rapid Deployment Despite COVID-19 DVSAnalytics recently […]

Enhancing Avaya Cloud Office and RingCentral Office in Contact Centers

Cloud-based network diagram

Faced with the COVID-19 emergency, contact center communications are accelerating the transition from on-premise UC systems to cloud-based Unified Communications as a Service (UCaaS) solutions. While dictated by the need to rapidly enable work from home agents, this transition too frequently results in a lost ability to: Easily review recorded interactions Record agent desktops Use […]