Practical workforce optimization solutions for contact centers. Practical means more than a seamless integration into a contact center’s communications platform. It means flexibility and scalability, in the cloud or on-premise. All too often, contact centers are forced to take the kitchen sink to get what they need when selecting a workforce optimization solution. Four Expectations […]
Software solutions designed to simplify contact center management’s daily workload, ensure a positive customer experience, maximize employee engagement, and deliver analytics-enabled insights into customer interactions.
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