Practical Workforce Optimization for Contact Centers

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Practical workforce optimization solutions for contact centers. Practical means more than a seamless integration into a contact center’s communications platform. It means flexibility and scalability, in the cloud or on-premise. All too often, contact centers are forced to take the kitchen sink to get what they need when selecting a workforce optimization solution. Four Expectations […]

Five Ways to Supercharge Your RingCentral Cloud Contact Center

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UCaaS. Unified Communications as a Service. This is the foundation of a cloud contact center. RingCentral, a worldwide leader of cloud communications, delivers unified cloud communication services on an open platform, including audio recording, for contact centers across North America. DVSAnalytics supercharges the RingCentral platform with Workforce Optimization as a Service solutions: synchronized screen (agent […]