5 Ways to Increase Employee Engagement in Contact Centers

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Happy, satisfied employees deliver happy, satisfied customers. It’s a simple formula. The challenge lies in making it happen. Workforce Engagement and Management software, engineered specifically for contact centers, is all about creating high levels of employee satisfaction, which leads directly to customer satisfaction. Employee engagement levels are reflected in the employee’s views of the team […]

The ROI of Workforce Management in Contact Centers

Teamwork keeps the boat headed in the right direction

The market for Workforce Management (WFM) solutions is going through a period of rapid growth and transformation. Workforce Management applications can augment performance and quickly show a substantial return on investment (ROI) to any organization willing to adopt its advantages. As with most communications technology, much of the demand is for a “cloud-first” delivery model. […]