The first thing any organization should look for in software to improve the customer experience (CX) in their contact center is flexibility and interoperability. Workforce optimization (WFO) and workforce engagement management (WEM) software is designed to enhance the CX and boost operational performance. A WFO/WEM solution should seamlessly integrate into your existing UC platform and […]
Software solutions designed to simplify contact center management’s daily workload, ensure a positive customer experience, maximize employee engagement, and deliver analytics-enabled insights into customer interactions.
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