5 Tools to Improve the Value of Contact Center Analytics

Toddler at the base of a staircase.

Contact Centers are constantly changing. A sure strategy to staying current in contact center operations is adopting an analytics-driven approach that is actionable. The Stairway to Data Insights It’s estimated that over 80% of organizations moving toward analytics don’t even know where their critical data is located. At DVS we’ve taken the guess work out […]

Improving the Patient Experience

storm over the city

Begin with tens to thousands of interactions a day – calls, text messages, emails – across offices, departments, programs, state lines, and even international boundaries. Layer in security regulations like HIPAA, designed to keep every patient’s information private. Add in highly stressful and emotional situations involving individuals and their families. Healthcare providers face a potential […]